General conditions of sale
General Conditions of Sale (GCS)
Preamble/Identity of the seller/Access to professional and commercial rules (if applicable)
The preamble recalls the purpose of the general terms and conditions of sale. It also serves as a reminder, where applicable, that certain products for sale on the site are subject to specific terms and conditions of sale. The preamble also provides information on the professional and commercial rules to which the seller intends to adhere, where applicable.
These conditions include in particular the following information:
- The means of reproduction and archiving of these conditions
- Legal notices for the ANNVELLA website
- General conditions of use of the ANNVELLA website
- The essential characteristics of the goods offered
- The different steps to follow to conclude the contract online
- Technical means of identifying and correcting errors made during data entry
- Languages offered
- The terms of archiving and access to the contract
- The means of consulting the professional and commercial rules to which the seller intends to submit
- Legal and contractual guarantees
- Delivery times, costs and terms
- Delivery tracking and costs of remote communication techniques
- The price
- Payment methods and security measures
- Details on how to exercise the right of withdrawal,
- The duration of the contract and validity of the price.
Last updated on 03/15/2025
ANNVELLA is a service offered by GSS WEB SERVICES
Email: contact@ANNVELLA.com
It is previously specified that these conditions exclusively govern sales, by the ANNVELLA site
These terms and conditions apply to consumers who have full legal capacity. These terms and conditions apply to all orders you place on this site.
ANNVELLA is not the manufacturer of the goods for sale. The characteristics presented (photos, descriptions, etc.) are based on information provided by the supplier. However, ANNVELLA adheres to current quality and manufacturing standards.
If the product and/or characteristics do not match the product received by the customer. We invite you to visit our refund policy on the ANNVELLA website.
These general conditions are presented in French.
Section 1 - The different steps to follow to conclude the online contract
- Order
On the Internet: https://www.ANNVELLA.com
You make your selections by browsing the pages of our site. Your selections are added to your cart when you click "Add to Cart." At any time during your navigation on our site, you can confirm your order by clicking "Payment."
- Validation of the contract
When you click "Payment," a confirmation message appears. It summarizes all the products and options selected. On this page, you can either update your cart by modifying quantities and/or deleting one or more items, or continue by checking the box: "I accept the T&Cs" and "Secure payment."
You must check all the information provided in this order form, and in particular all the elements useful for delivery (delivery address, digital code, telephone numbers, etc.). The prior collection of the Internet user's identification details (first name, last name, email address, bank details, etc.) facilitates the stages of concluding the contract. The customer can therefore save their details by checking the box "Save my details for next time".
If you do not need to change the form and want to continue with your order, you must click on "Continue to shipping method".
To continue your order, you must finally click on “Continue to payment method” then “Place my order”.
After payment on our secure server (see "payment"), an acknowledgment of receipt is displayed. It confirms the registration of your order and informs you that a confirmation email will be sent to you as soon as possible.
In the event of a risk relating to product availability, we reserve the right to refuse an order for the same product from a certain quantity (greater than 100).
- Technical means of identifying and correcting errors
You have the right to identify and correct errors made when entering your data at any time. If you become aware of an error after the contract has been concluded, you must contact us.
Section 2 - Terms of archiving and access to the contract
We will archive contracts, purchase orders and invoices on a reliable and durable medium.
You have the right to access these documents for orders of an amount greater than or equal to €120.
Section 3 - Legal and contractual guarantees
- Legal guarantees
In accordance with the legal provisions in force relating to the conformity of the good to the contract, in terms of hidden defects (available in appendix 1 of these conditions), we will reimburse, repair or exchange any product that is apparently defective, damaged or damaged or does not correspond to your order.
We will also reimburse you for the full return costs upon presentation of supporting documents. (Photo, video, etc.)
If so, we invite you to read our Refund Policy.
- Responsibility
We do our utmost to satisfy you. We are responsible for the proper execution of these general conditions. However, we cannot be held liable due to a fortuitous event, a case of force majeure, the unforeseeable and insurmountable act of a third party to the contract or due to the non-compliance of the product with foreign legislation in the event of delivery to a country other than France.
Section 4 - Delivery times, costs and methods
- Delivery terms
We will deliver the products to the address indicated in the order form.
- delivery time
We will deliver to you no later than the date indicated in your order confirmation message. (17 to 21 working days)
In the event of a delay in delivery, we will inform you by email as soon as possible and offer you a new date.
If the product you ordered is unavailable, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.
- Delivery costs
Delivery costs vary depending on the products.
- Delivery tracking
You can contact us by email for any questions regarding your delivery.
However, we remind you that we offer the service: "Order Notification" which gives you real-time notifications regarding the status and progress of your order (On average, 1 notification every 2 days)
Section 5 - The Price
The prices of our products are indicated in euros including tax.
You should also check the possibilities of importing or using the products you order from us in the destination country.
Section 6 - Payment methods and means of security
We only collect your payment at the time of shipment. You can therefore cancel your order as long as it has not been handed over to our carrier for shipment. As soon as your order is handed over for shipment, you will receive an email informing you that we are about to collect your payment.
However, it may sometimes happen that the payment is collected upon conclusion of the contract.
- Payment methods
You have several payment methods available to pay for your purchases on ANNVELLA
- Either by bank cards: Visa, MasterCard, American Express, other credit cards:
Payment is made via the secure banking servers of our STRIPE partners. This means that no banking information about you is transmitted via our site.
Payment by credit card is therefore completely secure; your order will be recorded and validated as soon as the payment is accepted by the bank you have chosen.
- Security
Payments through our website are subject to a secure system. We have adopted the SSL (Secure Socket Layer) protocol to encrypt credit card details. To protect you from possible intrusion, we do not store credit card numbers on our computer servers.
Section 7 - Satisfied or refunded: terms of exercising the right of withdrawal
In accordance with legal provisions, you can exercise your right of withdrawal within 14 days of receiving your product. You do not need to provide a reason or pay a penalty. With the exception of return shipping costs, which remain your responsibility, we will refund the full amount paid no later than 30 days following your withdrawal. You may also opt for another refund method at our suggestion.
In accordance with legal provisions, the right of withdrawal cannot be exercised for products made to order, according to the consumer's specific specifications or on audio, video or computer software recordings unsealed by the customer.
Section 6 - Duration of the contract and validity of the price.
The products remain the sole property of ANNVELLA until full payment of the price by PayPal or Stripe.
Our price offers are only valid within the double limit of the validity period of the offer concerned and available stocks.
Our offers of goods and prices are valid if they appear online on the site on the day of the order.
Section 7 - Applicable Law/Competent Jurisdiction
These conditions are subject to French law.
In the event of a dispute on the merits or form, the French courts shall have sole jurisdiction.
Section 8 - Contact us/after-sales service
If you wish to contact us, our customer service is available at the following address: contact@ANNVELLA.com
Section 9 - Personal Information
We collect your personal information to manage your orders and monitor our business relationships.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, delete, rectify, and object to any personal data concerning you. Simply write to us online at Customer Service, providing your first and last name, email address, address, and, if possible, your customer reference number. (See "Privacy Policy")
Section 10 - Supplier & Owner Agreement
a. The Provider and the Online Store Owner are each referred to as the "Party" or both as the "Parties";
b. The supplier manufactures and supplies various products;
c. The online store owner operates one or more websites that facilitate the search, purchase and payment of various products from various suppliers;
d. The parties wish to establish a dropshipping cooperation, which is a retail delivery method, in which the online store owner does not keep the goods in stock but directly transfers the end customer's orders and shipping details to the supplier, who then ships the goods directly to the end customer;
The online store owner will act, within the scope of its aforementioned activity, as an intermediary, facilitating the purchase and payment of the supplier's products by end customers. The supplier will ship these products directly to the buyer. The online store owner will therefore not receive the products and will therefore not import any, the online store owner only informing the supplier of the purchase orders that have been placed;
f. In addition, the online store owner acts as a representative of the end customers and will therefore be the main contact person for the latter: The online store owner will make the payment on behalf of the end customer and will handle returns of purchased products on behalf of the end customers.
Appendix 1: Provisions of the Consumer Code concerning the legal guarantee of conformity
Article L211-4
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
It is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been made its responsibility by the contract or has been carried out under its responsibility.
Article L211-5
To comply with the contract, the property must:
1° Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L211-6
The seller is not bound by public statements made by the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them.
Article L211-7
Any lack of conformity which appears within six months of delivery of the goods shall be presumed to have existed at the time of delivery, unless proven otherwise.
The seller may challenge this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.
Article L211-8
The buyer is entitled to demand that the goods conform to the contract. However, he cannot contest conformity by invoking a defect that he knew about or could not have been unaware of when he entered into the contract. The same applies when the defect originates from the materials that he himself supplied.
Article L211-9
In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods.
However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate compared to the other method, taking into account the value of the goods or the significance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded.
The same faculty is open to him:
1° If the solution requested, proposed or agreed upon in application of Article L. 211-9 cannot be implemented within one month following the buyer's complaint;
2° Or if this solution cannot be achieved without major inconvenience for the latter given the nature of the property and the use he is seeking.
However, the sale cannot be cancelled if the lack of conformity is minor.
Article L211-11
The application of the provisions of Articles L. 211-9 and L. 211-10 takes place at no cost to the buyer.
These same provisions do not prevent the allocation of damages.
Article L211-12
The action resulting from the lack of conformity is prescribed after two years from the delivery of the goods.
Article L211-13
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from latent defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized by law.
Article L211-14
The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible personal property, according to the principles of the civil code.
Appendix 2: Provisions of the Civil Code concerning the guarantee against hidden defects
Article 1641
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.
Article 1642
The seller is not liable for apparent defects of which the buyer has been able to convince himself.
Article 1642-1
The seller of a building to be constructed cannot be discharged, either before acceptance of the works or before the expiry of a period of one month after the purchaser takes possession, from construction defects or lack of conformity then apparent.
There will be no reason to terminate the contract or reduce the price if the seller undertakes to repair.
Article 1643
He is liable for hidden defects, even if he was not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee.
Article 1644
In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price refunded, as will be arbitrated by experts.
Article 1645
If the seller knew of the defects in the item, he is liable, in addition to the restitution of the price he received, for all damages and interest to the buyer.
Article 1646
If the seller was unaware of the defects in the item, he will only be required to return the price and reimburse the purchaser for the costs incurred by the sale.
Article 1646-1
The seller of a building to be constructed is bound, from the date of acceptance of the works, by the obligations which architects, contractors and other persons linked to the project owner by a work rental contract are themselves bound by in application of articles 1792, 1792-1, 1792-2 and 1792-3 of this code.
These guarantees benefit the successive owners of the building.
There will be no reason to cancel the sale or reduce the price if the seller undertakes to repair the damages defined in Articles 1792, 1792-1 and 1792-2 of this Code and to assume the guarantee provided for in Article 1792-3.
Article 1647
If the thing which had defects has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the restitution of the price and the other compensation explained in the two preceding articles.
But the loss incurred by fortuitous event will be for the account of the buyer.
Article 1648
The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within one year following the date on which the seller can be discharged from apparent defects or lack of conformity.
Article 1649
It does not take place in sales made by judicial authority.
Terms of Use
Preamble :
This site is operated by GSS WEB SERVICES. Throughout the site, the terms “we”, “us” and “our” refer to ANNVELLA . ANNVELLA offers this site, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1 - Online Store Conditions
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 - General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Section 3 - Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 4 - Changes to the Service and Prices
Prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Section 5 - Products or Services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 6 - Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please see our return policy.
Section 7 - Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 - Third Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 9 - User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any comments; or to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Section 10 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 - Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Section 12 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; to infringe upon or violate our intellectual property rights or the intellectual property rights of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Section 13 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ANNVELLA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 14 - Compensation
You agree to indemnify, defend and hold harmless malpha.fr and our parents, subsidiaries, partners, officers, directors, agents, contractors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 15 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 16 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any applicable law, you may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 17 - The Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 18 - Applicable Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.
Section 19 - Modification of the Conditions of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20 - Contact Information
Questions regarding the Terms of Use should be sent to us at contact@ANNVELLA.com
Privacy Policy
PRIVACY STATEMENT
ARTICLE 1 – PERSONAL INFORMATION COLLECTED
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
ARTICLE 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How can I withdraw my consent?
If after you have given us your consent, you change your mind and no longer consent to us contacting you or collecting your information, you can notify us by contacting us at contact@ANNVELLA.com
ARTICLE 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
ARTICLE 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is stored only as long as is necessary to complete your order. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information, please see Shopify's Terms of Service here or Privacy Policy here.
ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES
In general, the third-party providers used by us will only collect and use your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
ARTICLE 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies that we use. We have listed them here so that you can choose whether you want to allow them or not.
_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider's internal stats tracking system to record the number of visits.
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Calculates the number of visits to a store by a unique customer.
cart, unique identifier, persistent for 2 weeks, stores information about your shopping cart.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined If the store has a password, this is used to determine if the current visitor has access.
ARTICLE 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@ANNVELLA.com
Return Policy
Preamble :
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be, preferably, in the original packaging.
The above admission will be different if your item is defective or damaged upon receipt of the package, in this case, please follow the procedure described in the section concerning exchanges (below)
Section 1 - Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Section 2 - Late or Missing Refunds (if applicable):
If you haven't received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at contact@ANNVELLA.com
Section 3 - Sale Items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Section 4 - Exchange (if applicable):
We only replace items if they are defective and/or damaged. If you need to exchange it for the same item, send us an email at: contact@ANNVELLA.com
In this email, we invite you to attach the order number (or a copy of the invoice) and proof (a photo or video of the defective and/or damaged items) and send your item to the address indicated on the packaging of your package.
Section 5 - Delivery:
To return your product, you must send us an email: contact@ANNVELLA.com
Customer address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. (24 to 37 business days)
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Legal Notices
Foreword
These general conditions set out the terms of use of the web service https://votresite.com
The user acknowledges having read this document and having accepted all of this information, whether this use is for personal or professional purposes. If this use is for professional purposes, the user guarantees that they have the necessary authority to accept these general conditions within their organization.
Editor
The site https://www.ANNVELLA.com is published by GSS WEB SERVICES, a company registered in COUNTRY OF INCORPORATION (registration number: 00001), whose head office is located in CITY OF THE HEAD OFFICE, with capital of CAPITAL.
Email: contact@ANNVELLA.com
The publication director is ANNVELLA.
Accommodation
This site is hosted by the company Shopify:
150 Elgin St, Ottawa, ON K2P 1L4, Canada
CNIL declaration
This blog and the processing of personal data resulting from it are subject to a declaration to the CNIL (National Commission for Information Technology and Civil Liberties).
Responsibility
The website publisher provides a wide range of free information. It constantly strives to provide the resources needed to ensure the quality of this content.
Responsibility in the use of the service
The user agrees not to disrupt the operation of the service offered on https://ANNVELLA.com in any way. In addition, the user agrees not to:
- Collect or use personal data on this site
- Copying content from this site and publishing it on another without our consent
Finally, the user agrees to refrain from posting illicit, defamatory, or insulting messages on all or part of the site. The user also agrees to provide true, accurate, and complete personal data.
Cookies
The user is informed that cookies may be installed on his browser. In all cases, the user can freely delete cookies from his browser.
Processing of personal data
This site may use other cookies and statistics tools may also collect data about you (including: IP address, entry page, exit page, operating system used, browser used, time of consultation, etc.).
This website uses Google Analytics as a statistical tool. Websites using this service are required to provide visitors with a standard text, which is inserted in the following paragraph and enclosed in quotation marks:
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you expressly consent to the processing of data about you by Google in the manner and for the purposes set out above.
Emails: For each of these treatments, the user has the right to query, access, modify, oppose and rectify personal data concerning him/her: it is possible to request that this data be rectified, completed, clarified, updated or deleted.
In particular, it is possible to unsubscribe from the site's newsletter using a link located at the bottom of each email sent.
These rights can be exercised by writing in the Contact section.
By attaching a photocopy of your ID to your request. You can also access and modify your personal data (first name and email) at any time by clicking on the blue link at the end of each email sent. The purpose of these emails is to receive advice through the sending of informational emails and/or promotions of products or services. Just like you, we hate spam, and here your privacy is respected: Your email address will never be sold or shared with anyone.
Mandatory/Optional Information : To receive the newsletter, you must provide your first name and email address to subscribe. No email address or first name: no newsletter or video.
Recipients : The recipients of this processing are the people subscribed to the newsletter, the publisher of the site and its subcontractors.
Property
This site is the exclusive property of GSS WEB SERVICES. Publication and editing are also managed by GSS WEB SERVICES. Patent pending.
ANNVELLA - All rights reserved - 02/15/2025
Delivery information
Delivery times:
When you place an order on our store, it is shipped within 24/48 hours by our teams.
It is important to note that shipping refers to the departure of your items from our suppliers' warehouses and their delivery to the carrier, and not delivery, which can take between 7 and 14 working days.
If you are not in Europe, please allow a few extra days to receive your item.
Even if 95% of our packages are delivered within 10 days, delivery can take up to 3 to 5 weeks in the event of force majeure (exceptional events, stock shortages (given the popularity of some of our products), weather conditions, etc.)
If the delay seems long, don't worry, you can track the progress of your order on the ORDER TRACKING page.
Important details:
When you place an order containing multiple products, it is possible that several of our suppliers will be involved. Additionally, to avoid high delivery costs due to excessive delivery weight, different items in the same order may be sent separately.
It is therefore quite normal that you may receive your items individually and at different times.
Do you have a question?
If you have any questions, you can contact us by email:
contact@ANNVELLA.com